Reference

Know Where You Stand with br33

These terms set out how your account works, what we expect from you, and what you can expect from us. Access to br33 depends on your local law and eligible regions — read this before you open an account.

Account EligibilityJurisdiction RulesbKash & Nagad Wallet TermsAccount Closure RightsPolicy Updates
br33 Know Where You Stand with br33
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries through the channels below. Response times vary by channel and query type.

Live Chat Open the chat widget from any page on br33. For legal queries, select 'Account & Terms' from the topic menu so your message reaches the right team.
Email Support Send detailed legal or dispute queries to our support address. Include your registered mobile number and the transaction reference for wallet-related issues.
Account Help Centre The Help Centre covers account closure requests, wallet verification steps, and how to submit a formal complaint if a live chat resolution does not satisfy you.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices at br33

Your account data is held securely and used only for the purposes set out in our privacy policy. We do not sell your personal details to third parties. Here is how we handle the key areas that matter to you.

Data Retention

We keep your account records for as long as your account is active and for a period after closure as required by applicable law. You can request a copy of your data through the Help Centre.

Cookie Use

We use cookies to keep your session active across browser and mobile, remember your preferred language, and measure which pages load correctly on your device. You can manage cookie preferences in your browser settings.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately and we will lock the account while we investigate.

Requesting Changes

To update your registered mobile number, wallet details, or request account closure, go to Account Settings or contact support via live chat. Identity verification is required before any sensitive detail is changed.

Common Legal and Account Questions

These are the questions we hear most often about account eligibility, data rights, and how our terms apply to players in Bangladesh.

Eligibility depends on your local law and the region you are accessing from. You must meet the minimum age requirement in your jurisdiction and access br33 only from a region where it is permitted.

We currently support bKash, Nagad, and Rocket for deposits and withdrawals in Bangladesh. The wallet you use must be registered in your own name and match your br33 account details.

A mismatch triggers a manual review before any transaction is processed. Contact support with your account details and wallet reference so we can resolve it without delaying your funds.

Submit a data request through the Help Centre or via email support. Include your registered mobile number. We will respond within the timeframe required by applicable law in your region.

We notify you through your registered contact — usually your mobile number — when we make material changes. Continuing to use your account after that notification means you accept the updated terms.

Go to Account Settings and select the closure option, or contact support via live chat. We will verify your identity, settle any pending wallet transactions, and confirm closure by message to your registered number.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.