Reference

Terms That Cover Your br33 Account

These terms set out what you agree to when you open and use a br33 account — from deposits through bKash, Nagad, or Rocket to how we handle disputes and account closures.

Account eligibilitybKash, Nagad, Rocket depositsWithdrawal conditionsAccount suspension rulesJurisdiction notice
br33 Terms That Cover Your br33 Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a dispute about an account action, our support team handles terms-related queries directly. You can reach us through live chat, email, or your account message centre — all three routes go to the same team.

Team online

Live Chat

Open the chat widget from any page in your account. Terms and account queries are handled here first, with responses during staffed hours.

Email Support

Send your query to our support address from your registered email. Include your account ID so we can pull up your record without delay.

Account Message Centre

Log in and use the message centre for a written record of your terms query or dispute. Replies appear in the same thread.

HOW WE OPERATE

How br33 Handles Your Account Data

We hold account data only for as long as it is needed to operate your account and meet our legal obligations. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through the support channels above.

Data Retention

Account records are kept for the period required by applicable law. Once that period ends and your account is closed, personal data is deleted from active systems.

Account Security

Your account is protected by password and OTP verification on login. We never ask for your bKash, Nagad, or Rocket PIN — any message doing so is not from us.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings.

Data Requests

To access, correct, or delete your account data, contact support with your account ID. We aim to respond to data requests within the timeframe required by applicable law.

Common Questions About These Terms

These are the questions we get most often about account terms, eligibility, and what happens when something goes wrong.

Account eligibility depends on your local law and the regions br33 currently supports. It is your responsibility to check whether accessing the platform is permitted where you are before registering.

We will notify you through your registered account before any material change takes effect. Continuing to use your account after that notice means you accept the updated terms.

Withdrawals are verified against the wallet used at deposit — bKash, Nagad, or Rocket. If there is a mismatch or a security flag, support will contact you through your account message centre to resolve it.

Contact support via live chat or email with your account ID and a closure request. We will confirm the request, process any pending balance, and close the account within the timeframe set out in our policy.

We hold registration details, transaction history, and session logs for the period required by applicable law. You can request a full copy or ask for corrections by contacting support with your account ID.

We share data only where required by law or with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell account data to advertisers or unrelated third parties.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.